Privacy Policy

Who we are

This Privacy Policy applies to Serviceman Limited (trading as Serviceman and The Heating Company), located at 40 Prince Albert Road, St Kilda, Dunedin 9012, New Zealand.

We are a Master Electricians New Zealand member and provide electrical, heat pump, solar, and new home electrical services throughout Dunedin and Otago.

What information we collect

We collect personal information only when you choose to provide it to us. This happens when you:

• Submit a contact, enquiry, or quote request form on our website
• Call us directly or send us an email
• Apply for a position through our Careers page

The information we may collect includes your name, email address, phone number, property address, and any details you provide in your message.

We do not use cookies, tracking scripts, or third-party analytics on this website. We do not collect any personal information passively or without your knowledge.

How we use your information

We use the personal information you provide solely to:

• Respond to your enquiry or service request
• Provide you with a quote or arrange a visit
• Process a job application
• Follow up on work we have completed for you

We do not use your information for marketing purposes, and we do not sell, rent, or share your personal information with any third parties for their own marketing.

How your information is stored

Contact form submissions on this website are processed by Netlify, Inc., our website hosting provider. Netlify stores form data on servers based in the United States and operates under standard security practices. You can read Netlify's privacy policy at netlify.com/privacy.

Our website also loads fonts from Google Fonts (fonts.googleapis.com). Google may log the request to serve these fonts, but does not receive any personal information you enter on our forms. You can read Google's privacy policy at policies.google.com/privacy.

Any personal information held directly by Serviceman is stored securely and retained only as long as needed to fulfil the purpose for which it was collected, or as required by law.

Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you
• Request access to that information
• Ask us to correct information that is inaccurate, incomplete, or misleading
• Make a complaint to the Privacy Commissioner if you believe we have breached the Act

If you would like to exercise any of these rights, please contact us using the details below. We will respond to all requests within 20 working days.

Links to other websites

Our website may contain links to third-party websites (such as brand manufacturer pages or accreditation bodies). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. If you have questions about how we handle your information, please get in touch.